Vlad

Johannes Garske put this code at the end of new request page template and replace test with something you need.

<script>
 document.addEventListener("DOMContentLoaded", function () {
    setTimeout(() => {
        // Find the target element by its name attribute
        const targetElement = document.querySelector('[name="request[anonymous_requester_email]"]');

        if (targetElement) {
            // Get the previous sibling element
            const previousElement = targetElement.previousElementSibling;

            // Check if a previous element exists and modify its text
            if (previousElement) {
                previousElement.textContent = "test";
            } else {
                console.log("No previous element found.");
            }
        } else {
            console.log("Target element not found.");
        }
    }, 400); // Delay of XYms
});

  </script>

Hey Vicky, have you tried like:

{{#if author.agent}}

fixed name

{{else}}

 {{author.name}}

{{/if}}

Hey Jane Yim, yup, you can do different stuff depending on the current form. But what do you mean by removing the email field? It's mandatory so it can not be removed. You can just edit it but using javascript. 

So you will need a JS code that is going to work like this: if the current URL contains 12345 (12345 = your ticket form ID) => then change the text of the email label, or add a description under, or…


Bosko Kovacevic Hey mate, so you will need the “dynamic content” option, create an item called eg email-label, and add values for all languages you need. 
Then, create a JS code snippet, which will just replace the text needed. You can put the JS code on the “submit a request” page template, or in the JS file of the help center theme you use. 

I still need this :) 

Is there any way to pull related articles via ZD API? 
I need related article IDs in the help center DOM to take their section names. 💁🏻

Hey Katie, this should be what you are looking for. Using this liquid HTML, you can easily add a class to the current article from a list.

class="{{#is id ../article.id}}current-article{{/is}}"

"Working with the default messaging response"
- can a description field be added for "Response outside of business hours"? It seems essential to me.

Even if there is not option for avatar change, this can be custom-coded using javascript.

My client has this issue, any ETA?

Hey David, last part of your code should be
"test_email_dc_on_hc"}});

Instead of

"dc.test_email_dc_on_hc"}});