Troubleshooting emails that are missing or not syncing

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  • Ted Feng

    Hi team,

    For the point "An email address is being used by more than one person", how can I tell immediately which card was the 1st one created or I have to check one by one?


  • Jakub Tutaj
    Zendesk Product Manager

    Hello Ted, one of the workarounds I'd suggest is to:

    - open Smart List of leads or/and contacts, use Table view (right top corner to switch views)

    - add a "Days since last communication" column to the list

    - use the search option on the Smart List to lookup the name of interest

    - the one you're looking for should have some communication visible in the "Days since last communication column"


    See screenshot:


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