Explore recipe: Count of agent interactions with tickets

What's my plan?

In this Explore recipe, you'll learn how to create a report to show the number of tickets each of your agents has updated for a date range you specify.

What you'll need

Skill level: Beginner

Time required: 15 minutes

• Zendesk Explore Professional or Enterprise
• Editor or Admin permissions (see Giving users access to Explore)
• Ticket data in Zendesk Support

How to create the report in Explore

Use the following steps to create this report in Explore.

1. In Explore, click the reports () icon.
2. In the Reports library, click New report.
3. On the Select a dataset page, click Support > Support - Updates history, then click Start report. The report builder opens.
   
4. In the Metrics panel, click Add.
5. From the list of metrics, choose Tickets > Tickets updated, then click Apply.
6. In the Rows panel, click Add.
7. From the list of attributes, choose Updater > Updater name, then click Apply.
8. In the Filters panel, click Add. 
9. From the list of attributes, choose Updater > Updater role, then click Apply.
10. Click the Updater role filter you just added and then, on the Selected tab, select Admin and Agent.
11. Click Apply.
12. In the Filters panel, click Add. 
13. From the list of attributes, choose Time - Ticket update > Update - Date, then click Apply.
14. Click the Update - Date filter you just added and then specify the date you want to see. Click Edit date ranges at the bottom of the page if you want to see more date range options.
15. Click Apply.
16. By default, Explore chooses a column chart to best display the data. To change this, click the Visualization type () icon, then choose Table. You'll see something resembling the following table:
    
17. The report was by default named New report. Click the New report text and replace it with a title of your own.
18. Click Save.