How can I simulate a chat for testing?

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8 Comments

  • Priscilla S

    Is there a way to simulate multiple chats at once?

    1
  • Cheeny Aban
    Zendesk Customer Care

    Hi Priscilla S

    Thank you for posting a comment on our Community. As of the moment, there is no native way to simulate multiple chats at once, but we understand your need for this functionality, so we are marking this conversation as Product Feedback. We truly value customer feedback and your voice and votes in the product feedback topics in the community help influence future Zendesk functionality.

    All the best

     

    0
  • Michael Mulligan

    Echoing Priscilla Shaw's need to simulate multiple chats!!

    0
  • Dave Dyson
    Zendesk Community Manager

    Hi @... and @...,

    I'd encourage one of you to post to our Feedback on Chat topic, and copy the format from the template we have there. The more details we have about your respective use cases, the better. Then post a link to your feedback post here so others can upvote and add their own comments and use cases. Thanks!

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  • Michael Mulligan

    Thank you @.... This has been posted at Zendesk Help > Community > Feedback on chat as suggested.

    Please upvote, comment, and add your own use cases at: Need ability to simulate multiple chats – Zendesk help

    0
  • Dave Dyson
    Zendesk Community Manager

    Thanks Michael!

    0
  • Joel Loke

    Hey folks! Checking in on this functionality. We average over 7,000 visitors, the approach to "...simply wait until there are no active visitors to see the Simulate Visitor button again" isn't viable. Chatting in production is possible, but it's not ideal from a cost standpoint to use agent time for testing. It'd be ideal for the Simulate Visitor button to always available to allow for an enterprise-grade experience. I'm sure there are backend limitations that'd need to be overcome & hope the dev teams can do so.

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  • Dainne Lucena
    Zendesk Customer Care

    Hi Joel Loke,

    At the moment, the "Simulate Visitor" button would only be active when there are no other visitors in the chat. Other than that, we do recommend doing the test chats in your Sandbox instances. 

    This however would be a good addition to the Zendesk instance. 

    I've marked this conversation as product feedback for review, which means that your input will be aggregated as a part of our Voice of the Customer program that provides customer feedback to our product development teams.

    In addition, I encourage you to create a new post in the General Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.

    Specific examples, details about impact, and how you currently handle things are helpful for our product teams to understand the full scope of the need when working on solutions. You may also want to review the Product feedback guidelines and how to write an effective feedback post [https://support.zendesk.com/hc/en-us/community/posts/360004391547-Product-feedback-guidelines-how-to-write-a-good-feedback-post].

    We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality.

    0

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