问题
在 Zendesk Chat 中,如何模拟在线交谈进行测试?
答案
从 Chat 面板中,选择 访问者>模拟访问者。将打开一个新窗口,作为访问者,您可以在其中与 Chat 小组件互动。
如果目前有任何活跃的访问者, 模拟访问者 按钮不会显示。要解决此问题,从您的 Chat 小组件所在的页面启动一个终端用户的测试在线交谈,或等到没有活跃的访问者再次看到" 模拟访问者 "按钮之后。
如需更多信息,请查阅文章:最佳实践:如何测试 Chat 触发器。
注释:如果您找不到模拟访问者的选项,请验证 小组件是否已添加到您的网站或帮助中心 ,当前是否已启用。清除浏览器缓存并在另一个浏览器上测试是额外的故障排除选项。
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8 条评论
Dainne Kiara Lucena-Laxamana
Hi 1902987063964,
At the moment, the "Simulate Visitor" button would only be active when there are no other visitors in the chat. Other than that, we do recommend doing the test chats in your Sandbox instances.
This however would be a good addition to the Zendesk instance.
I've marked this conversation as product feedback for review, which means that your input will be aggregated as a part of our Voice of the Customer program that provides customer feedback to our product development teams.
In addition, I encourage you to create a new post in the General Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
Specific examples, details about impact, and how you currently handle things are helpful for our product teams to understand the full scope of the need when working on solutions. You may also want to review the Product feedback guidelines and how to write an effective feedback post [https://support.zendesk.com/hc/en-us/community/posts/360004391547-Product-feedback-guidelines-how-to-write-a-good-feedback-post].
We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality.
0
Joel Loke
Hey folks! Checking in on this functionality. We average over 7,000 visitors, the approach to "...simply wait until there are no active visitors to see the Simulate Visitor button again" isn't viable. Chatting in production is possible, but it's not ideal from a cost standpoint to use agent time for testing. It'd be ideal for the Simulate Visitor button to always available to allow for an enterprise-grade experience. I'm sure there are backend limitations that'd need to be overcome & hope the dev teams can do so.
0
Dave Dyson
Thanks Michael!
0
Michael Mulligan
Thank you 102165042. This has been posted at Zendesk Help > Community > Feedback on chat as suggested.
Please upvote, comment, and add your own use cases at: Need ability to simulate multiple chats – Zendesk help
0
Dave Dyson
Hi 6002122888 and 9781970287,
I'd encourage one of you to post to our Feedback on Chat topic, and copy the format from the template we have there. The more details we have about your respective use cases, the better. Then post a link to your feedback post here so others can upvote and add their own comments and use cases. Thanks!
0
Michael Mulligan
Echoing Priscilla Shaw's need to simulate multiple chats!!
0
Cheeny Aban
Hi Priscilla S
Thank you for posting a comment on our Community. As of the moment, there is no native way to simulate multiple chats at once, but we understand your need for this functionality, so we are marking this conversation as Product Feedback. We truly value customer feedback and your voice and votes in the product feedback topics in the community help influence future Zendesk functionality.
All the best
0
Priscilla Shaw
Is there a way to simulate multiple chats at once?
1
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