Issue symptoms
Zendesk always suspends emails from system users like mail-daemon@ or postmaster@. My business rules don't run on these suspended tickets, so I can't automate a process for them. How do I manage this?
Resolution steps
A system rule always suspends these tickets. To track them, set up suspended ticket notifications.
Use one of these workarounds:
- Send system emails to another email address
- Redirect or forward the emails through a non-system address, such as a regular email address
- Create tickets with the API
For more information about ticket suspensions, see Causes for ticket suspension.