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Suspension of emails from system users (mail-daemon@, postmaster@)



Edited Sep 24, 2024


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3 comments

"Add the email address to your allowlist." doesn't work for noreply addresses, per your allowlist documentation. I haven't tried it. Which is right?

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Why can’t this be configurable? Having a system account would be fairly common for users so why not give the account owner the option choose?
This blocks a key workflow for us, making it very hard for us to sustain unsuspending tickets when the whole point of using Zendesk is to automate our workflows.

2


Hello.

This is a real problem for us since we're loosing a lot of reports from various organisation and private individuals. Is it possible to fix it somehow? Not with this workaround 'solutions'. Should be configurable, agree with the person above.

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