Suspension of emails from system users (mail-daemon@, postmaster@)

Issue symptoms

Emails from system users such as mail-daemon@ or postmaster@ are always suspended. My business rules cannot fire on these suspended tickets so I cannot automate a process for them. How can I manage this situation?

Resolution steps

Due to a system rule, these tickets will always be suspended. To help keep track of these tickets, try using suspended ticket notifications.

There are a few possible workarounds that can help in some cases:

• Have the system emails sent to another email address.
• Have the emails redirected, or forwarded through a non-system address like a standard email.
• Add the email address to your allowlist.

For more information on ticket suspensions, see the article: Causes of ticket suspension.