Important: The Print Ticket History app will be discontinued on October 21, 2026. See the announcement for more information. 

The Print Ticket History app helps agents and admins quickly create a list of tickets in Zendesk Support by searching on user criteria, and then exporting or printing them in a PDF format.  

Using the app

The app provides the ability to print ticket history from multiple users.

To export ticket history

  1. After clicking the Print Ticket History icon in the navigation bar, search for a user's tickets that you want to export.
  2. Add a comma between the search strings to search for tickets from multiple users.
  3. Select individual tickets or select all using the check at the top of the column, and select Print Ticket(s).
  4. Save the generated zip file, or it will begin downloading automatically depending on your web browser settings.

Note: Ticket custom fields are also included when printing out tickets.

Hiding private comments

You can choose to hide internal notes from the results that are printed. To do this, select the Hide Private Comments When Printing check box in the app settings screen.

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