Sending holiday notifications using triggers

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2 Comments

  • Somos Sokso

    Buenas tardes,

    Actualmente en la cuenta se tiene habilitado el plan Support Suite Enterprise, quisiera saber si es posible trabajar con alguna regla de negocio disponible para los días feriados ya que se ha intentado en varias ocasiones configurar un automatizador que notifique al cliente que ese día NO se atenderá pero no se ejecuta. 

    Quedo atenta a su pronta respuesta. 

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  • Kirby Drumm

    I have a use case I'm trying to solve.  I would like an automation to run only during business hours (I would like to avoid holidays too).  For some reason, automations don't have a "Within business hours" condition but triggers do.  My thought was to create a trigger that would set a tag, but triggers only fire when a ticket is changed (or created), so tickets that are less than active won't get the new tag until well after moving to or from business hour windows.

    Any thoughts on how this can be accomplished?  Any chance I could lobby for enhanced conditions in automations?  Anything I'm missing?

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