How does Zendesk set a language for a user in Support?

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  • adam birbeck

    Hi, I am trying to set up a ticketing system that covers three languages, I have set the rules in triggers that once it detects the tickets language it will assign them to the group with the skillset of that language.

    on testing this, I have emailed myself with French text, it detects the French within the text and offers to translate the body of the email, however, it is assigned to the English group as the main language detected is English, when there is no English within the email.

  • Account Owner (David)

    adam birbeck Have you tested forcing the Requester language as a Trigger action? E.g. conditions might be Ticket created/updated and Channel Is "French email address/widget etc"


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