What's new in Zendesk: December 2021

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5 Comments

  • Christopher Wooten

    As always I love the fact the Zendesk is constantly improving the workspace. Keep up the good work.

    2
  • Diana M.

    That's very interesting. But maybe you finally will draw your attention to this feature request that has been ignored for almost 2 years? https://support.zendesk.com/hc/en-us/community/posts/4409222735002

    0
  • Nicole Saunders
    Zendesk Community Manager

    Hi Diana, 

    That request has definitely not been ignored. It is on the product manager's radar, and he left a comment to that effect 3 months ago - you may have missed it as it was marked as the official comment on the thread, which moves it up to the top of the comments. Here's a link: https://support.zendesk.com/hc/en-us/community/posts/4409222735002/comments/4409241777434

    0
  • Sean Tassi

    Hey there, 

    Just noticed that after searching for a personal macro (when replying to an email), it saves the same typed search for the next ticket. Not sure if this is being A/B tested or if it's a bug, but its really bad for workflow, all my colleagues agree. Hopefully this can be reverted (sorry if this is not exactly the right place to raise this). Thanks

    3
  • Sydney Neubauer

    Sean Tassi do you have a video or screenshot of what you see? I tried to replicate it in our instance but wasn't able to. I might have been testing the wrong thing. Would love to know if this is instance wide

    0

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