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Can I recover an organization or user if it was accidentally deleted?



Edited Jan 22, 2024


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6 comments

Niall Colfer is there a way to remove the deleted organizations from showing up in explorer?  I use a report to export data and we have 500+ deleted accounts from our initial seeding that I would like to remove.

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Hi John, not sure if this would be scalable for your use case, but there's a workaround mentioned here: Zendesk Explore | Removing Deleted Organisations From Filters

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I did accidentally find a workaround to recover a permanently deleted user as a self-serve option. 

  • Create a new user profile using their name but a tertiary email.
  • Merge the deleted profile with the new profile.
  • The old email information will be added as additional emails, choose the original email and make it primary
  • Now delete the tertiary email from the list of additional emails.

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Michael McMeekin How can you merge a delete profile, it's non-accessible via the front end?

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I haven't tried again since I posted the comment in May, at that time, I was able to merge it simply by following the steps described. That said, with the recent security update our users now have external IDs as well, we were going through that transition at the time of the discovery. Looking to attempt a merge now returns an error:

"You cannot merge "User Name" while they have an external ID.
Please close this window and try again.

However, while on the Customer screen, you can:

  • select "Add Customer" (making sure the name matches the deleted profile).
  • You will only add name and email
  • once that customer is created, open that profile
  • select the dropdown and select Merge into another user
  • the deleted user will populate as an option to merge.

At least that is the way it is working for me.

Michael

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Hi Michael, Thankyou for taking the time to reply, I really appreciate it. From my end it looks like they have plugged that particular workaround. Thanks anyway

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