Recent searches


No recent searches

Why is the visitor URL missing from the Chat transcripts or offline messages? 



Edited Jan 22, 2024


2

2

2 comments

Hi,

 

I am currently using the URL as a trigger to change the Brand in a ticket. As outlined in this article however, the URL might be missing sometimes. I was wondering if anyone will be familiar if there is any way to use the ‘Visitor path’ information as an alternative in this case? 

Does anyone know if webhook and trigger can be used to achieve this and set Brand, based on the Visitor Path? 

 

Regards,

Rose

0


Hey, 

Question on this topic. We use a 3rd part chatbot. We seem to have URL information for most chats, but some are blank and show as “Direct traffic”. The majority of the missing ones are from Safari and previous IOS versions. Could this be caused by “Do not track” or any cookie settings from users? Or any other theories on why the data might be missing or shielded?  

0


Please sign in to leave a comment.