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Viewing your ticket statuses



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Colleen Hall

Zendesk Documentation Team

Edited Oct 15, 2024


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2 comments

Hello Colleen, this update is great, it addresses an old request of mine, so totally happy. 
1 point though, what happened with this update, that all views have now a forced category - Ticket status which I´m unable to remove - and also the status is in a horrific bright red color - can you please make this visibility of this column optional? 
https://screenshots.pixelfederation.com/ShareX/2024/05/j2LhsoVqA0.png

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Colleen Hall

Zendesk Documentation Team

Hi Richard Pixel
 

I'm glad to hear you like the update!

Tickets' statuses are always shown to the left of your view's columns.  Please see Adding views for more information.

If you'd like, can you please share your feedback about the column and its color in our product Feedback section? Product managers review suggestions submitted in this forum for consideration in our future updates. Thank you!
 

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