The Ticket statuses page provides a central place for admins to create and manage ticket statuses. From this page, you can view a list of all standard and custom ticket statuses organized in status categories.
You can also create, search, and manage ticket statuses. On Suite Growth and Support Enterprise plans and above, you can also associate ticket statuses to ticket forms.
This article includes the following sections:
Viewing the Ticket statuses page
You’ll find the Ticket statuses page in Admin Center.
To open the Ticket statuses page
-
In Admin Center, click
Objects and rules in the sidebar, then select Tickets > Ticket statuses.
The Ticket statuses page opens and you can view all of your ticket statuses. If the custom ticket statuses experience hasn’t been activated for your account yet, you’ll see a button to activate it on the page instead of a list of ticket statuses.
You can also take any of the following actions:For help finding ticket statuses you can search or filter the list.
Searching for ticket statuses
You can search for a ticket status by name, including both the agent view name and end user view name. Search the whole list, or filter the list and search only the filtered results.
For more information about ticket status agent view and end user view names, see Configuration options for ticket statuses.
To search ticket statuses
- In Admin Center, click
Objects and rules in the sidebar, then select Tickets > Ticket statuses.
- Enter a ticket status’ name or partial name in the search
bar.
Filtering ticket statuses
- Category filters ticket statuses by the status categories in which they were created.
- Status filters your ticket statuses by whether they are active or not.
- Type filters your ticket statuses by default or non-default status of a status category.
To filter ticket statuses
- In Admin Center, click
Objects and rules in the sidebar, then select Tickets > Ticket statuses.
- Click Filter and select from one or more of the
following:
- Under Category, select the status
category you want to filter by.
You can select more than one status category.
- Under Type, select default-status or non-default status.
- Under Status, select active or inactive.
- Under Category, select the status
category you want to filter by.
- Click Apply Filters.
2 comments
Richard Pixel
Hello Colleen, this update is great, it addresses an old request of mine, so totally happy.
1 point though, what happened with this update, that all views have now a forced category - Ticket status which I´m unable to remove - and also the status is in a horrific bright red color - can you please make this visibility of this column optional?
https://screenshots.pixelfederation.com/ShareX/2024/05/j2LhsoVqA0.png
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Colleen Hall
Hi Richard Pixel ,
I'm glad to hear you like the update!
Tickets' statuses are always shown to the left of your view's columns. Please see Adding views for more information.
If you'd like, can you please share your feedback about the column and its color in our product Feedback section? Product managers review suggestions submitted in this forum for consideration in our future updates. Thank you!
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