Viewing your ticket statuses

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Quick Look: Admin Center > Objects and rules > Tickets > Ticket statuses

The Ticket statuses page provides a central place for admins to create and manage ticket statuses. From this page, you can view a list of all standard and custom ticket statuses organized in status categories.

You can also create, search, and manage ticket statuses. On Suite Growth and Support Enterprise plans and above, you can also associate ticket statuses to ticket forms.

This article includes the following sections:

• Viewing the Ticket statuses page
• Searching for ticket statuses
• Filtering ticket statuses

Viewing the Ticket statuses page

You’ll find the Ticket statuses page in Admin Center.

To open the Ticket statuses page

• In Admin Center, click Objects and rules in the sidebar, then select Tickets > Ticket statuses.

  The Ticket statuses page opens and you can view all of your ticket statuses. If the custom ticket statuses experience hasn’t been activated for your account yet, you’ll see a button to activate it on the page instead of a list of ticket statuses.

  You can also take any of the following actions:

  • Create ticket statuses
  • Edit ticket statuses
  • Delete custom ticket statuses
  • Associate ticket statuses to forms
  • Change the default ticket status of a category
  • Activate or deactivate custom ticket statuses

  For help finding ticket statuses you can search or filter the list.

  

Searching for ticket statuses

You can search for a ticket status by name, including both the agent view name and end user view name. Search the whole list, or filter the list and search only the filtered results.

For more information about ticket status agent view and end user view names, see Configuration options for ticket statuses.

To search ticket statuses

1. In Admin Center, click Objects and rules in the sidebar, then select Tickets > Ticket statuses.
2. Enter a ticket status’ name or partial name in the search bar.

   

Filtering ticket statuses

You can filter ticket statuses by the following:

• Category filters ticket statuses by the status categories in which they were created.
• Status filters your ticket statuses by whether they are active or not.
• Type filters your ticket statuses by default or non-default status of a status category.

To filter ticket statuses

1. In Admin Center, click Objects and rules in the sidebar, then select Tickets > Ticket statuses.
2. Click Filter and select from one or more of the following:
   1. Under Category, select the status category you want to filter by.

      You can select more than one status category.

   2. Under Type, select default-status or non-default status.
   3. Under Status, select active or inactive.
3. Click Apply Filters.