Explore recipe: Average number of tickets per organization

What's my plan?

All Suites

Professional, Enterprise, or Enterprise Plus

Support with

Explore Professional or Enterprise

In this Explore recipe, you'll learn how to create a report that shows the average number of tickets per organization.

What you'll need

Skill level: Beginner

Time required: 10 minutes

• Zendesk Explore Professional or Enterprise
• Editor or Admin permissions (see Giving users access to Explore)
• Ticket data in Zendesk Support

How to create the report in Explore

1. In Explore, click the Reports () icon.
2. In the Reports library, click New report.
3. On the Select a dataset page, click Support > Support - Tickets, then select Start report. The report builder opens.
   
4. In the Metrics panel, click Add.
5. From the list of metrics, choose Tickets > Tickets and Users and organizations > Organizations and select Apply.
6. Click the Organizations metric you just added and change the aggregator to D_COUNT.
7. In the right sidebar, click the Result manipulation () menu.
8. Select Result metric calculation, then Add new metric.
9. In the Name field, give your metric a name like Tickets by org.
10. In the Formula field, enter or paste the following formula to display tickets by organization:

    Count(Tickets) / D_Count(Organizations)

11. Click Add, then click anywhere outside of the open menu.
12. Click the Visualization type () menu and select Table.

For more information, see the article: Reporting on user and organization data with Explore.