Recent searches


No recent searches

Why are some users not correctly identified when they message in through WhatsApp?



image avatar

Sabra

Zendesk Customer Care

Edited Mar 21, 2024


-3

4

4 comments

Is this normal behavior that will last forever?

1


Are there any plans to fix this issue?

Whatsapp is now the main channel for many companies and problems like this that look like a small thing are in fact a big block for an omnichannel experience.

1


We created an automation to auto-merge WhatsApp users. If you're interested, feel free to reach out to us: https://knots.io/zendesk-apps/

0


This is unacceptable, mainly because ZENDESK CHARGES PER USER.

This is a SYSTEM, I shouldn't have to do MANUAL USER MERGER.

You are not delivering the minimum of a CRM system.
This is not acceptable.

0


Please sign in to leave a comment.