Why are some users not correctly identified when they message in through WhatsApp?

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  • Julien Poirot (Maroc Cloud)

    Is this normal behavior that will last forever?

  • Danielle Emerich

    Are there any plans to fix this issue?

    Whatsapp is now the main channel for many companies and problems like this that look like a small thing are in fact a big block for an omnichannel experience.


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