My team has never utilized Chat with Zendesk, but I notice that it is now on my account. Why do I suddenly have access to Chat?
When your account is upgraded to a Suite account, you will have access to the multiple features that you did not purchase individually. Zendesk Chat is one of these features.
You can verify your plan type by viewing your subscription page at Admin Center > Account > Billing > Subscription. If you're an administrator, you can choose your subdomain below to view this page.
For more information, see these articles: