How do I transfer a Chat license when there is only one agent?

Question

We only have one license for Zendesk Chat and are trying to transfer this to another member of the team. How do I do this? Why is there not an option to transfer the Chat seat?

Answer

In this scenario, the Zendesk Customer Support team often has to facilitate the creation of a temporary agent seat to make this transfer work properly.

Contact Zendesk Customer Support for further assistance.

For more information, see these articles:

• How do I verify that agents who receive “Zendesk Chat is not enabled for you” have the correct permissions?
• Understanding default roles in Zendesk Chat