Why can't I find my time zone on Zendesk settings?

Question

Where can I find my own time zone on the Localization page and the user profile in Support?

Answer

The localization settings in Zendesk only contain a list of a subset of all available timezones in the world. For example, if you search for the correct time zone to use in Manila, Philippines, you will see that the Philippines' standard timezone GMT+08:00 isn't available on the drop-down.

To find comparable timezones:

1. Look for cities with similar GMT offsets
2. To find the offset from Greenwich Mean Time (GMT), visit timezone sites such as Time and Date. For Manila, the offset is GMT+08:00, and the cities with similar offset include Beijing, Chongqing, Hong Kong, Irkutsk, and others
   
3. Ensure that comparable cities have similar daylight-saving time practices, for example:
   • Cities in the Philippines such as Manila don’t practice daylight-saving time
   • Of the previous list of cities, these cities don't observe daylight-saving time either: Singapore, Kuala Lumpur, Beijing, Hong Kong, and Taipei
   • The time zones for these cities can be used for Manila

For more information about time zones at Zendesk, see this article: Which time zone does Zendesk use?