Question
When I submit a ticket response, a Missing attachment? notification displays, but my reply doesn't include ticket attachments. Why do I receive this message?
Answer
This message is prompted by specific words and phrases to make sure you haven't missed a ticket attachment in your ticket reply. The words and phrases that will prompt this message are shown below.
is attached
I'm attaching
I am attaching
are attached
see the attachment
find attached
see attached
see attachment
see attachments
attachments included
If your reply doesn't need an attachment, select Yes, send anyway to bypass the message.
For more information on ticket attachments, see the article: Adding attachments to ticket comments.