Understanding custom objects

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  • Shishir Sharma
    Zendesk Product Manager

    Triggers on custom objects EAP is now live and allows the ability to build trigger conditions based on custom object field values. Additionally, you can create trigger actions to set or update the value of fields on the same custom object.

  • idil

    Can this be used to update closed tickets as well? 

  • Jacquelyn Brewer
    Zendesk Documentation Team

    idil At this time Support ticket triggers can't update closed or archived tickets. Object triggers are wholly separate from ticket triggers. They fire when a record is created or updated for that object rather than a ticket. Further more, object triggers only have the ability to update values for the object's fields. You can find more information in Creating and using object triggers (EAP).


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