| Announced on | Support ends | Apps stop working |
| February 29, 2024 | May 29, 2024 | August 29, 2024 |
Zendesk will discontinue the apps below on August 29, 2024. On that date, the apps will no longer function.
Zendesk will continue supporting these apps until May 29, 2024. However, we recommend uninstalling them at your earliest convenience. These apps are no longer available to download on Zendesk Marketplace.
- Cancel Ticket Submit
- Text
- Tag Locker
- Download Recordings
- Bookmarks
- Knowledge Capture
This announcement includes the following topics:
What is changing?
On August 29, 2024, select apps will stop functioning.
The Bookmark app is being discontinued due to low usage.
The apps in the table below are being discontinued because their capabilities are available in the product or the Zendesk Agent Workspace. Zendesk recommends using the alternative solutions listed below.
| If you have this app | Use this instead |
| Cancel Ticket Submit | Update your default settings to be an internal note using these instructions. |
| Text | Use Support placeholders to add account information by following these instructions. |
| Tag Locker | Use custom fields to restrict agents from creating or populating tags independently. |
| Download Recordings |
Because Talk call recordings are registered to tickets as attachments, you can download those attached recordings using the API to download the attachments or by right-clicking the voicemail and selecting “Save as…”. These options are available in the Agent Workspace and for accounts without the Agent Workspace enabled. |
| Knowledge Capture |
Use the Knowledge section in the Zendesk Agent Workspace, which offers all the same features and capabilities in the app except for the Rapid Resolve feature, which is excluded from the Zendesk Agent Workspace. |
Why is Zendesk making this change?
Zendesk is discontinuing these apps due to low usage or because their capabilities exist in the product or via the Agent Workspace. If you don’t yet have the Agent Workspace enabled on your account, check out our resources for upgrading. You can also see Why Zendesk removes features or functionality to learn more.
What do I need to do?
We recommend uninstalling these apps from your account using these instructions and using the recommended alternatives listed in the table above because they will stop working on August 29, 2024.
Zendesk will notify your account owner and admin(s) by email if you have any of these apps installed.
If you’re unsure which apps you have enabled on your account, use these instructions to review and manage your apps for Support and Chat.
If you have questions, product feedback, or feature requests based on this announcement, visit our community forum for apps and integrations, where we collect and manage customer product feedback. If you need help, contact Zendesk Customer Support.