Available on Suite Professional plans and above

Note: This article applies to legacy Sunshine Conversations accounts created before April 6, 2023, connected to an active Zendesk account.

After you migrate from a legacy Sunshine Conversations plan to a Zendesk Suite plan, integrations are accessed in Admin Center rather than the Sunshine Conversations dashboard. This move consolidates several settings in a single location, making integration management easier.

This article describes the changes in the following areas:

  • Sub-Accounts
  • Channels and Integrations Lists
  • API Keys and Conversation Integrations
  • Account Settings
  • Unsupported Business Systems

Sub-Accounts

The Sunshine Conversations dashboard allows you to purchase multiple apps (or sub-accounts) housed in a single account. Historically, customers have utilized these accounts to represent different brands or development environments and have been able to purchase usage that spans across all apps within the account.

However, Zendesk subdomains have a 1:1 relationship with each app and do not support sub-accounts. Instead, use Zendesk sandboxes to preview and test your app configurations. If you find that the sandbox options do not meet your needs, contact your account executive or technical architect for assistance.

Channels and Integrations Lists

In the Sunshine Conversations dashboard, you access configured channels, third-party bots, and conversation integrations (previously named Custom Webhooks) through the Channels and Integrations List.

In Admin Center, this information is located across the UI.

  • Channels
  • Third-party bots
  • Conversations integrations

Channels

Not all channels specific to Sunshine Conversations are visible in Admin Center. However, they will continue to work.

To view the channels list in Admin Center

  • In Admin Center, click Channels in the sidebar, then select Messaging and social > Messaging.

To view the entire list of channels, you can use the API for a GET calling the following endpoint:

https://api.smooch.io/v2/apps/{appId}/integrations

See the Sunshine Conversations API reference for more information.

Third-party bots

Your third-party bots are organized with conversation bots in Admin Center.

To view previously integrated third-party bots

  1. In Admin Center, click Channels in the sidebar, then select AI agents and automation > AI agents.
  2. Click Manage conversation bots. Third-party bots are listed under Marketplace bots.

Conversations integrations

Conversations integrations are included with apps and integrations in Admin Center.

To view Ccnversations integrations (custom webhooks)

  • In Admin Center, click Apps and integrations in the sidebar, then select Integrations > Conversations integrations.

API Keys and Conversation Integrations

See the following articles for information on managing API keys and conversation integrations:

  • Using the Conversations API keys
  • Creating conversations integrations in Admin Center

Account Settings

Legacy Sunshine Conversations users can establish settings that trickle down to their sub-accounts.

After the move to Admin Center, you’ll need to re-apply these settings using API keys.

Use the appKeyID and appSecret to make app setting changes that previously could only be changed with account keys:

  • "appLocalizationEnabled": true
  • "echoPostback": true
  • "maskCreditCardNumbers": true
  • "useAnimalNames": true
  • "conversationRetentionSeconds": 3600

Unsupported Business Systems

The following business systems are no longer supported:

  • Email for Business: Review Zendesk Support as an alternative.
  • Help Scout: Review Agent Workspace as an alternative.
  • Stripe Connect
  • Office Hours: Review Zendesk Support business hours as an alternative.
  • Slack: Review the Zendesk Slack Channel Integration.
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