Quick Look: Zendesk QA > Settings
These settings apply only to Zendesk QA customers who have not yet been migrated and are still using
the Klaus app for sign-in. Before creating a new connection, contact your Zendesk Sales Representative.
This article describes how to configure advanced options for help desk connections in Zendesk QA. When you connect your help desk to Zendesk QA, all conversation-related data is automatically pulled in. The advanced options help protect the privacy of your customers and support agents by filtering out selected content so it's not visible to reviewers and is not stored by Zendesk QA.
To manage advanced options
- In Zendesk QA, click your profile icon in the bottom-left corner.
- Click the Settings (
) icon. - In the sidebar, click Connections under Account.
If necessary, click the Sidebar toggle icon (
) to display the side menu. - From the list of connections, click the options menu (
) and select Edit connection. - Click Show advanced options.
The options available vary depending on the help desk you are using and may include the following:
- Mask customer data: Hides all customer-related information in conversations, including name, email, phone number, bank credentials, etc.
-
Ignore conversation content: Brings over the conversation content only
when you are reviewing; nothing is stored on our servers.
If you select this option, the following data-backed features will not be available:
- Conversation insights
- Outliers
- Sentiment filter
- AutoQA
- Conversation content translation
- Zendesk QA AI suite filters.
- Ignore attachments: Disables storing the URLs of conversation attachments on Zendesk QA. This data is pulled in on-demand when a conversation is opened for review.
- Hide sensitive data fields: Excludes the defined custom fields when pulling data from your help desk.
- Sync only conversations that: Allows you to include or exclude conversations with certain tags, and that include or exclude certain groups.
- Connect to all existing workspaces: See Connecting your help desk to specific workspaces in Zendesk QA (non-migrated accounts).