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Announcing advanced SLA configuration settings



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Scott Allison

Zendesk Product Manager

Edited Jul 19, 2024


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Colleen Hall

Zendesk Documentation Team

Starting October 31, 2024, Zendesk is removing advanced SLA settings for the Next reply time and Periodic update metrics. Additionally, the options available for the First reply time metric advanced setting have changed. Please follow this announcement for updates. For more information, see Customizing your SLAs with advanced setting.

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