| Announced on | Rollout on |
| July 8, 2023 | July 8, 2023 |
The Explore product team is excited to announce a new addition to our collection of prebuilt dashboards: Omnichannel routing queues - live monitoring.
This announcement answers the following questions:
What’s changing and why?
To provide you with more comprehensive insights into your operations, we've curated a new prebuilt dashboard focused on helping you monitor the performance of your omnichannel routing queues in real-time.
This new dashboard presents data on important metrics that allow you to monitor how your routing works and how your omnichannel queues are performing. This helps you make informed decisions quickly and effectively, based on the latest data.
How will this affect me?
You will have access to a prebuilt dashboard on your queues performance. This dashboard is available to Professional and Enterprise customers only that have turned on omnichannel routing and created omnichannel custom routing queues.
What do I need to do?
There's no action required from you. This update is automatically rolling out to all Explore accounts with Professional and Enterprise plans. For more information about the new dashboard, see Overview of the omnichannel routing queues live monitoring dashboard.
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.