Note: If you’re on a Professional plan, the prebuilt live performance dashboard is read-only. You can’t share, clone, export, schedule, or drill into the prebuilt live performance dashboard, nor can you build custom live dashboards. Customers on the Explore Legacy plan do not have access to the live performance dashboard.
Explore features a prebuilt Omnichannel routing queues - live monitoring dashboard that displays information about your omnichannel custom routing queues. This dashboard is available only if you’ve turned on omnichannel routing and created custom omnichannel routing queues.
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Accessing the live queues dashboard
You can access the live queues dashboard in the Dashboards library.
To access the live performance dashboard
- In Explore, click the Dashboard icon (
) in the left sidebar. - From the list of dashboards, select Omnichannel routing queues - live monitoring.
Understanding the live performance dashboard reports
The dashboard contains the report below. You can filter the report by Queues - Queue name and Queues - Group.
-
Queues - List: A table showing an ordered list of the custom omnichannel routing queues you’ve created.
