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We know you find our Explore recipes helpful for learning about and discovering real-life scenarios. However, there are many recipes, and finding the one you want can sometimes be challenging.

To help, we've listed the top 20 recipes based on page views last month, so you can see what's popular. We'll refresh this article monthly and highlight new and notable recipes.

See a complete list of Explore recipes.

This article contains the following topics:

  • Trending recipes
  • New and notable recipes

Trending recipes

Here are the top 20 recipes in the last month:

  • Time Tracking app - Measuring ticket handling time
  • Reporting on the duration of fields
  • Reporting on full resolution time
  • Time Tracking app - Measuring update handling time
  • Reporting on created and solved tickets
  • Tracking ticket assigns across groups
  • Reporting on the auto assist feature of agent copilot
  • One-touch tickets
  • How to report on first reply time in Zendesk
  • Reviewing SLA performance
  • Reporting on custom ticket statuses
  • Reporting on macros using tags
  • Reporting on customer satisfaction by agent
  • Reporting on nested drop-down fields
  • Agent interactions on tickets
  • Getting to know dashboard filters
  • Declined and missed calls by ticket ID and agent leg
  • Counting agent comment updates
  • Reporting on custom ticket fields
  • Finding tickets with a specific word in the subject

New and notable recipes

The following recipes are new or notable this month:

  • No recipes added this month.

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Do you have an idea or suggestion for a new Explore recipe? Please let us know in the comments below!

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