We know you find our Explore recipes helpful for learning about and discovering real-life scenarios. However, there are many recipes, and finding the one you want can sometimes be challenging.
To help, we've listed the top 20 recipes based on page views so you can see what's popular. We'll refresh this article monthly and highlight new and notable recipes.
See a complete list of Explore recipes.
This article contains the following topics:
Trending recipes
Here are the top 20 recipes in the last month:
- Reporting on the duration of fields
- Time Tracking app - Measuring ticket handling time
- Reporting on full resolution time
- Reporting on created and solved tickets
- Tracking ticket assigns across groups
- Time Tracking app - Measuring update handling time
- How to report on first reply time in Zendesk
- Getting to know dashboard filters
- Reviewing SLA performance
- One-touch tickets
- Reporting on custom ticket statuses
- Reporting on macros using tags
- Average ticket resolution time without pending or on-hold time
- Reporting on customer satisfaction by agent
- Display all customer satisfaction comments
- Reporting on custom ticket fields
- Finding tickets with a specific word in the subject
- Reporting on nested drop-down fields
- Agent interactions on tickets
- Filtering reports by business hours
New and notable recipes
The following recipes are new or notable this month:
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Adding images and animated GIFS to dashboards - details a method you can use to, in certain circumstances, add graphics to the new Explore dashboards.
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