| Announced on | Rollout on |
| November 22, 2024 | November 21, 2024 |
We’re excited to announce that all highlighted text from the redaction suggestions feature can now be redacted from an entire ticket at once.
This announcement answers the following questions:
What's changing?
Customers with the Advanced Data Privacy and Protection (ADPP) add-on can now redact all highlighted personally identifiable information (PII) on a ticket in one simple action.
Previously, redacting highlighted PII required manual action on each piece of text or ticket comment.
Why is Zendesk making this change?
We recognized the need to make the redaction process a more efficient and less time-consuming way to manage sensitive data. This new feature is designed to save you time and streamline your workflows, making it easier to maintain compliance and protect your customers' privacy.
You can still redact each piece of PII individually.
What do I need to do?
Customers with the ADPP add-on can use this feature straight away. See Redacting identified PII.
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.