| Announced on | Rollout on |
| February 12, 2025 | February 12, 2025 |
Starting today, all customers can require two-factor authentication when end users sign in.
This announcement includes the following topics:
What's changing?
Admins can now require end users to use two-factor authentication when they sign in to help center. Before today, this was optional for end users to turn on for themselves.
When two-factor authentication is turned on, end users will be asked to enter a passcode after entering their password. Users can get the passcode from a two-factor authentication app installed on their mobile device. Users must install a two-factor authentication app (such as Google Authenticator, Authy, or Duo Mobile) on their mobile device to receive a passcode.
Why is Zendesk making this change?
Zendesk is making this change to better align with best security practices and industry standards. In today’s security climate, relying on a password as your only authentication method is not enough, and requiring two-factor authentication helps ensure that the credentials being used are connected to a valid user.
The ability to require two-factor authentication for end users ensures that all users adhere to the same security standards, resulting in enhanced protection against unauthorized access and a stronger overall security posture.
What do I need to do?
If you want to require two-factor authentication for all end users, go to Admin Center > Account > Security > Advanced > Authentication and select Require two-factor authentication (2FA) for end users. After this setting is turned on, end users will be required to set up two-factor authentication the next time they sign in. See Managing two-factor authentication for details.
Leave this setting turned off if you want end users to optionally set up two-factor authentication for their own use.
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.
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