It's officially April, and Zendesk is excited to announce our upcoming webinars in the Zendesk essentials: Live tutorials. These sessions are designed for newcomers and experienced users alike, focusing on optimizing their use of core features and functionality. Whether you're just starting out or looking to enhance your skills, this series will provide essential education and practical examples to help you maximize your Zendesk experience.
- What to expect
- Which sessions will happen in April?
- Which sessions happened in March?
- What do I need to do?
What to expect
- Comprehensive overviews: Each session offers a thorough introduction to key features of Zendesk Support, ensuring you can effectively utilize the platform
- Step-by-step tutorials: These easy-to-follow tutorials will guide you through real workflows that other Zendesk users have found beneficial, providing both instruction and inspiration for your own use cases
- Best practices: Gain valuable insights from Zendesk experts and fellow users to avoid common pitfalls and build for the future
- Interactive Q&A: Engage in live discussions where you can ask questions and receive real-time assistance from Zendesk experts
Which sessions will happen in April?
The team will publish an announcement a week ahead of each event in the Announcements topic of the Zendesk Community. To know more about what is planned for March and April, see the table below.
| Session event | Date and time |
| Building your ideal Zendesk account - Part 4: Prioritizing and tracking tickets with custom views |
April 1st, 2025 11:00 AM CST (UTC-06) |
| Building your ideal Zendesk account - Part 5: Setting up your email channel in Zendesk |
April 8th, 2025 11:00 AM CST (UTC-06) |
| Building your ideal Zendesk account - Part 6: Managing ticket escalations |
April 15th, 2025 11:00 AM CST (UTC-06) |
| 5 steps to provide email support - Step 1: Plan your setup |
April 29th, 2025 11:00 AM CST (UTC-06) |
Which sessions happened in March?
| Session event | Date and time |
| Building your ideal Zendesk account - Part 1: Organizing your team |
March 4th, 2025 11:00 AM CST (UTC-06) |
| Building your ideal Zendesk account - Part 2: Automating ticket assignments |
March 11th, 2025 11:00 AM CST (UTC-06) |
| Building your ideal Zendesk account - Part 3: Creating templates for repetitive tickets |
March 18th, 2025 11:00 AM CST (UTC-06) |
What do I need to do?
Visit the Zendesk Essentials: Live Tutorials series page and click Join today to stay updated on past and upcoming events.
By attending these webinars, you'll gain a deeper understanding of core Zendesk functionality, ideas for your own workflows, and access to a community of experts and peers eager to share their insights.
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