Verified AI summary ◀▼
Migrate from the legacy Jira integration to the new version by December 10, 2025, to benefit from an enhanced support app and improved ticket view. The new integration offers better management and configuration through Admin Center. Test the migration in a sandbox environment first. Note that Jira Data Center and Server are not supported. Reverting to the legacy integration is possible but not recommended.
Jira Cloud customers using the legacy Zendesk Support for Jira integration should migrate to the new integration at their earliest convenience. Zendesk strongly recommends migrating before April 27, 2026, when the legacy Jira integration will be deprecated.
The new Jira integration for Zendesk offers an enhanced Support app and improved ticket view in Jira, as described in Using the Jira integration for Zendesk. It also provides enhanced management and configuration through Admin Center. See Jira integration resources for more information.
Considerations
- The new Jira integration doesn't support Jira Data Center or Jira Server. Atlassian is planning to discontinue these platforms. See Atlassian's announcements for Jira Data Center and Jira Server.
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Zendesk recommends running the migration and testing the new integration in your sandbox environment before implementing changes in production.
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After the migration is complete:
- All Jira integration settings are managed in Admin Center.
- Legacy apps are replaced with new ones: the Jira app for Zendesk Support and Zendesk ticket view for Jira.
- The legacy Jira integration is disconnected. You can revert to the legacy integration if necessary.
- Data created with the legacy integration migrates only when you open related tickets or issues in the new apps. There may be a short delay when loading data for the first time.
Migrating from the legacy Jira integration
The migration connects your Jira account to the new integration and retains your existing configurations.
To migrate from the legacy Jira integration
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In Admin Center, click
Apps and integrations in the sidebar, then select Integrations >
Integrations.
- On the Integrations page, click Jira.
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Select
Switch to new and improved Jira integration experience.
If you don't see this option:
- Your account may not have received the migration tools yet, as the rollout is scheduled through December 10, 2025.
- Verify that you're in the correct Zendesk account.
- Check that the Zendesk account is already connected using the legacy integration. (The migration applies only to existing connections.)
- Select the checkbox to agree to the Built by Zendesk Terms of Use, then click Connect Jira.
- Click Connect on the confirmation page.
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In the Use app on menu, select
the Jira account you're
migrating.
This step grants Zendesk access to data in your Atlassian account.
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Click Accept.
You are directed back to Admin Center. The migration is in progress. Your legacy settings and configuration are migrated automatically during this process, and configuration changes can't be made during migration. If you try to edit a connection, you'll see the message below.
- When the migration is complete:
Reverting to the legacy Jira integration
You can revert to the legacy Jira integration, although it's not recommended, as the legacy integration will be deprecated on April 27, 2026.
To revert to the legacy Jira integration