Embedding hyperlinks in dynamic content

10 Comments

  • Nicole - Community Manager
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    That's an interesting use-case, Manon. 

    For our other users, would this kind of functionality benefit you? If so, how would you use it? 

     

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  • Michael H
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    @Manon: Do you have an example of the email (both visual and text/code) you can share that demonstrates the use case and problem you’re trying to solve, along with some sample links?

    Would help me and potentially others both visualise and understand the problem you’re trying to solve with this use case, to lend our support or input.

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  • Manon Delaune
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    Here is a screenshot of an example: https://www.screencast.com/t/J6GsHyIL
    Here all the language versions thereof: https://www.screencast.com/t/7UmlkwDSS
    and here is what the actual macro looks like: https://www.screencast.com/t/A2m9GSNGMWjC
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  • Lettie Ball
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    This would be really beneficial for me. I want to increase the Help Centre activity but we aren't quite ready to use Answer Bot yet. 

     

    Having a couple of our popular articles included in the message received text might help to solve a lot of tickets easily and encourage users to look at the Help Centre first before asking a question. 

     

     

    1
  • Nicole - Community Manager
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    Just a reminder to everyone to up-vote the original post. 

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  • Nicolas Van Geluwe
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    I don't see the need for a use case as it seems so obvious. We use macro's to simplify and speed up answering common questions/requests/incidents. In the tickets you can do a lot layout settings to format your text (numbered and bulleted list, bold/italic, links, ...), You can even do this in this comment. We also use dynamic content to have the macro's be language dependent. However, in the dynamic content no formatting is possible which from a user pov doesn't make any sense.

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  • Kevin van de Riet
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    You can add this with standard HTML.

    Just like this: <a href="url">link text</a>

     

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  • Patrizia Eberhart
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    Following, agree with Nicolas Van Geluwe, we have use macros to answer comon questions, many of them contain a hyperlink to our website...

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  • Nicolas Van Geluwe
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    @Kevin van de Riet Thanks for sharing. I tried your suggestion but it doesn't seem to work. I just get the HTML text.

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  • David A
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    The HTML approach worked for me using <a href="url">link text</a>

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