Add an option to customize views for an agent without groups


  • Nicole Saunders
    Zendesk Community Manager

    Thanks for taking the time to share your idea! If others could use similar functionality, please up-vote the original post and add any other details in the comments below.

  • Sydney Neubauer

    Upvoted. I have created Personal Views for myself to help keep an eye on certain workflows. It has proven to be necessary that others also need access to this view. At the moment, I take screenshots of my view so they can create another Personal View OR I create a dead group with the Agents and add the view to the Group.

    It would be so much easier and faster if I could share my view with individual Agents


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