Recent searches
No recent searches
Get open ticket for user without using search API
Posted Sep 10, 2021
Hi,
Is there anyway to implement getting opened tickets of an agent without using search API. I would like to use the sideload, but not succeeded yet.Looking for something similar to this:
t1 = client.tickets(include: [users: :open_ticket_count]).first
t1.assignee.open_ticket_count
Any help would be highly appreciated. Thank you!
0
1
1 comment
Nisha GAnesh
I am able to see the details using the 'assigned_tickets' method, but 'open_ticket_count' method is not accessible for user. This is what I am seeing now.
But this count in 'open_tickets_count' received above does not match with:
Both the cases the assignee_id is same. Also when I tried to find specific groups ticket like:
It returned 100 here , but using search query:
So I am assuming a kind of pagination is applied when I do the count using select query. Not sure.
I am actually aiming for:
can anyone guide here. Thanks!
0