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Agent Notification app - official feature request thread
Posted Mar 27, 2020
This is the official feature request topic for the Agent Notification app. Please refer to the guidelines on feedback posts for Built by Zendesk apps (https://support.zendesk.com/hc/en-us/community/posts/360040001354-Feedback-on-Built-by-Zendesk-Apps-General-Guidelines) before posting here. We’ll try our best to check this and respond to your queries. Thank you for taking a moment to submit your feedback!
If you see a feature mentioned here by someone else, feel free to upvote it if it's a feature you would also find useful! That will help us focus on the features that will help the most users.
If you have questions on how to setup and use the Agent Notification app, you can find the instructions here: Using the Agent Notification App.
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5 comments
Emily Sia
In testing out the notification app, I noticed that the broadcast function only adds a red dot on the bell icon. Is there a way that we can make announcements more prominent, like a pop out message or a notification sound?
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Anita
This is a very useful app to relay important messages to all/select agent groups. Could you please consider the following that would greatly benefit usage of this app?
Notification persistence - Currently notifications appear only for active/logged in agents. Notifications should persist and pop up for agents who log in after broadcast.
Pin feature - it would be great to have the pin feature back for important notifications
Scroll - if the notification message is long unable to scroll down and see the full message (a bug?)
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Mohamed Hanafy
Any future plans of adding the option to notify one agent and allowing webhooks or APIs to the app?
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Deise Batista
Existe algum plano de melhoria para esse aplicativo de notificação?
Há uma oportunidade de uso excelente nele, mas não tem as funcionalidades necessárias para ativar na nossa operação de atendimento.
Segue as minhas sugestões de melhorias:
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Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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