Create new ticket with triggers

+1 from me

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Hey 1265124288269,

So you would need to use a URL that's formatted more along the lines of https://yoursubdomain.zendesk.com/api/v2/tickets/{{ticket.id}}.json

That said, Triggers are activated off of a Ticket event, so without a ticket there is no mechanism natively to create proactive tickets on behalf of a client.  That said, this app from SweetHawk might be of interest to you: https://sweethawk.com/zendesk-recurring-tickets-app

Hope this helps!

Brandon

Can the webhook simply be https://yourdomain.zendesk,com/ [placeholders here] ?

Or does it need to be to a separate website?

I am trying to create a new ticket 5 days prior to a date in an organization field

Hey Melissa,

Placeholders (like Ticket ID) can be used in the endpoint URL, so long as they are valid.

Hope this helps!

Brandon

Do I always need to have a custom Endpoint URL? Or, can I use my zendesk URL with placeholders as the Endpoint URL?

1265082711850

Hey

We use webhooks to do quite a few options like adding comments to tickets or creating tickets.

First you have to create the webhook (Admin > Apps and integrations > Webhooks)

Once that is set up you can then create the logic. Eg if ticket field X is Y then the action of that trigger is to "Notify by > Active webhook".

You can then write your JSON body.

Hey 1265124288269 -

You should be able to use Web Hooks instead, which work functionally similar but are more secure.  

Brandon

1263169415450 it appears we can no longer use JSON in targets. Is there another way to create a new ticket?