Prioritize Bounced Email Notification

Looks like we're still waiting to hear anything about this after SEVEN MONTHS. +1 times a million - how is this not a default feature?

Hi,

zendesk support, this issue has been reported in 2018 and no enhancement has been done till date to address this issue. We are having major issues with auto response email some of them are not even landing in suspended view and it is impacting our business ability to work efficiently.

Hope you guys come up with some solution soon. 

Thanks

重要なメールを送信するため、エラー検知できるようにしていただきたいです。

実装しているとの事ですので、アップデートを期待しております！

It's almost been 7 years since this was first raised. Is there an update about the progress for this?

Hello, please provide an ETA for this implementation.

Hello, would you have any updates on this feature?
Thanks!

We have the same problem. If one of our customers gives us an incorrect e-mail address or the person in charge makes a wrong note of an e-mail address (e.g. due to a telephone note), they do not receive a response when they send an e-mail to this incorrect address.
This leads to a negative customer experience because the customer thinks that no reply has been sent.
We would like to see a message similar to the "Not delivered" messaging if an email could not be delivered to the end customer.

Found out today that there is 0 information on non deliverable emails or bounced emails.

More than this, the issue is unsolved for more than 5 years...

Sorry to say this but if we would have known this before we would have chosen another ticketing system.

At the moment we are considering moving away from Zendesk.

I did not even know earlier that we do not get notified of emails being bounced back until we did the gmail connection. And now we have to spend at least an hour daily to check these bounce back of emails. Its one of the most basic feature that we need when communicating with members via email.

Since end users can have multiple emails / email aliases, and email aliases have deliverable statuses, including volume of misses, it would be helpful to include that alias information when querying/viewing those end user records.

Many servers don't send bounce statuses, but if one alias is undeliverable, it stands to reason that the other may be undeliverable as well.