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how to automatically map the user fields to ticket fields



Posted Dec 28, 2021

need  to map user fields with ticket fields.( Copy user field values to ticket fields automatically)

Usecase: User fields will frequently updated ,so we cant manually copy from user fields and paste it in ticket fields


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6 comments

I am facing the same issue as this is completely manual task. Please help in how to map user fields to custom fields automatically

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I also think having this would be very helpful. 

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Shawna James

Community Product Feedback Specialist

Hey all, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please continue add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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Please share the temporary solution of how this can implemented.

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This is a related feature request - Allowing users to provide USER information on forms 

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This is an interesting request, and it seems there's a few different use cases.  I'm curious how it works in more detail.  Is anyone able to share more details about their use case in particular?

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