Reporting on side conversations
Hi,
It would be really useful to report on side conversation usage, e.g. who is regularly being contacted on side conversation tickets/emails.
Currently there is nothing available so any data would be a start
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+1
We would like to see how many side conversation tickets / emails were generated on a single ticket.
https://support.zendesk.com/hc/en-us/articles/4412384153754-Can-I-report-on-side-conversations-
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we would love this as we use side conversations for our CSAT!
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