Azure AD SSO XML error


  • Russell Chee
    Zendesk Customer Care
    Hey Marcel,
    Thanks for reaching out to Zendesk Support, my name is Russell and I will be assisting on this ticket, I hope you are doing well!

    I'm sorry to hear that you are experiencing an issue when trying to setup the Azure SSO with Zendesk. 

    I just wanted to let you know that I've had a look into this particular issue and normally this indicates that there is a configuration setting that's incorrect on the SSO side where your role has not been registered as part of it. I found this third party article here from Microsoft on a community post that makes mention of this.

    I did some more digging and found Microsoft's article on this particular subject that I will attach below:

    To set expectations, this is normally not an issue with Zendesk but once again a configuration issue on the Azure side. If you are able to reach out to your SSO Admins to double check the configuration and ensure that your role from Zendesk is a part of it, that would be a great place to start.

    If you are still having issues after this, could I please request you to provide some more information around this issue? If you're able to provide the SAMLResponse and SAMLRequest XML logs, I can take a look to see if I can spot anything. This should be able to be provided by your SSO Admins. 
    Kind regards, 
  • Eoghan Young

    Hi Marcel,


    Have you ever seen the below error when syncing fields from azure ad into Zendesk?


    Any help would be appreciated.

    Kind regards,


  • Gustavo Oliveira
    Zendesk Customer Care
    Hi Eoghan,

    I am reaching out to you on the private ticket for this one.

    Best regards, 

Please sign in to leave a comment.

Powered by Zendesk