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Export Trigger List
Posted Jun 14, 2022
Hello,
We are doing an exercise in removing and consolidating triggers. We have 315 triggers, and may be able to get them down to just over 200. However, there is no easy way to get the list of triggers we actually have, so this has become a slower process than anticipated.
I would like to see a way to export the list of triggers that are currently active that does not require creating an API. I would like to be able to export a csv file that includes trigger name, category, description and last 7 days of activity. Bonus points if we can chose our own time frame of activity (7 days/14 days/30 days and/or choose date(s)). Extra bonus points if we can also choose active and/or deactivated triggers.
Thanks.
34
17 comments
Dave Dyson
0
Alek Reed
I second this! Ideally an export would include conditions and actions as well. We have many triggers (500+) and it is cumbersome to manage these without the ability to easily export.
Yes, the API is an option. However, when there are different amounts of conditions or actions from trigger to trigger then the columns from a JSON API export become wonky, and therefore with so many triggers in our instance this makes it difficult to do a cleanup to make any use of the data.
For instances moving to Trigger Categories, an export would / would have made the transition much easier as well.
2
Chandrika Jayaram
Yes, this is a much needed feature - ability to print triggers list and export trigger conditions to a spreadsheet. It would make it much easier to manage for an Admin.
2
Harper Dane
This would be an extremely helpful feature.
I need to assess a number of firing order headaches in a 260+ item Trigger list.
Right now, it seems I can only manually add a Description for each Trigger to show its Conditions & Actions, then assess the list visually to try and place things in proper order. Then... cross my fingers and hope for the best?
If I could instead export these Triggers, I'd simply drop them into a spreadsheet, apply functions to label each rows by category, reorder the list on the sheet accordingly, then import the reordered list into my Sandbox to test before releasing to Production. I could even use the exported list to add my Conditions + Actions Descriptions into Production a lot faster.
This would save me many hours & help me be far more confident I'm not about to break everything in Production. :)
1
Nora
This would be a great idea - we need to change a whole brand of triggers but there is no way to see exactly the scope of what we need to do.
1
Sarada Spivey
Agreed! This would be incredibly helpful when auditing our triggers and looking to potentially looking at how we could reorganize/recategorize.
0
Emily
Yes, I completely agree that this would be super helpful for us as well. We only have 115 triggers but they were created by someone else that left abruptly and we are trying to understand what they all mean and which ones are actually needed!
1
Liz Clegg
I agree - it would be very helpful to be able to export triggers to help our team in compiling and maintaining documentation for internal training/background, updates, etc.
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Alexander King - TechOps Manager
Plus one to this request, much needed today revising our Chat Triggers due to conflicts made by previously work completed. Exporting Triggers would be a god send for this situation.
1
Dummy support guy
+1!
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Lino Carbonell
That would be a logical and great feature to have.
0
Jennifer Zecchin-C
This would help us
0
Patricia-c Palmer-C
Please add this export functionality - thanks!
0
mfg
OP indicated against using API, but for anyone in a bind,
You can use this link in your browser to get the list (you need to be logged in):
https://{subdomain}.zendesk.com/api/v2/triggers.json
Then paste the results into an online JSON-to-CSV converter like:
https://www.convertcsv.com/json-to-csv.htm
2
Afton Rupert
+1
0
Shawna James
Hey everyone, thank you for taking the time to provide us with this product feedback. We apologize for the delay on our end in providing you with a response to the feature request.
I work in managing our customer product feedback forums and have been in communication with the product team that owns this area. They noted the following: this is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.
If you are interested in learning more about this and other features being built please make sure to check out and follow our Community events, What’s New Community Topic, and Zendesk Updates. Again, we apologize for our delay and appreciate you being a valuable Zendesk Community member.
Thank you again for your feedback and for being a valuable customer with Zendesk.
1
Carmen Matesanz
Creo que es una carencia importante en el producto, que no sea posible exportar los disparadores y automatizaciones. En la vida de cualquier centro de soporte es necesario realizar la actualización y revisar uno a uno, es inviable.
0