Banner notification at top of Agent Workspace
Posted Apr 27, 2023
It would be grate if admins could add a banner at the top the page when we need to notify agents of something, I know there is the notification app but a hard coded banner would be much better in my eyes.
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3 comments
Official
Kolten Kittleson
Hey Ashley,
That is a great suggestion, and well we don't specifically have an option for a full banner, it would be possible to accomplish such alerts using webhooks.
That would allow a growler notification to appear and alert agents, of course as you mentioned there are other integrations that produce alerts as well.
This is something that we will log as feedback and consider for future development.
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Ashley M
Yes it is.
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Git-Zen Support
Hi Ashley, is this still something you are looking for?
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Official
Kolten Kittleson
Hey Ashley,
That is a great suggestion, and well we don't specifically have an option for a full banner, it would be possible to accomplish such alerts using webhooks.
That would allow a growler notification to appear and alert agents, of course as you mentioned there are other integrations that produce alerts as well.
This is something that we will log as feedback and consider for future development.
0
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