Managing webhooks

Return to top

14 Comments

  • Christos

    Is it possible to manage/create webhooks via API? 

    0
  • Jacquelyn Brewer
    Zendesk Documentation Team

    Hi Chris. Yes, that's possible. Here's a link to the webhook API reference docs and the webhook developer tutorials.

    0
  • Chaos

    it is possible to access bookmark resources in these webhooks?

     

    0
  • Dave Dyson
    Zendesk Community Manager

    Hi David, bookmarks can be created, deleted, or listed via the API: API - Bookmarks

    0
  • Joao Vieira

    The documentation available online states:

    You can use webhooks to pass information to third-party services and REST APIs that accept JSON, XML, or form-encoded content in HTTP requests. You can also use webhooks to pass URL parameters to any URL.

    Can you please explain how to pass URL parameters to any URL? As far as I can see, only the body of the webhook can be customized.

    0
  • Chris Sos
    Zendesk Product Manager

    Hi @...,

    You can put query parameters in the URL when you're defining the webhook. These query parameters can also contain Zendesk Trigger Placeholders to dynamically fill information.

    Hope this helps,

    Chris

    0
  • Nicholas Simmons

    Hi,

    Is it possible to receive alerts when Failed response statuses are returned to a webhook? Possible options- forward the failed payload to a different webhook, retrieve the last X number of failures for a webhook via some api GET request, or via any other automated process? 

    Thanks in advance! 

    0
  • Dainne Lucena
    Zendesk Customer Care

    Hi Nicholas Simmons!

    Just like targets, webhooks have no notifications for individual failures; since there's no deactivation, there are no additional notifications. To see something like this, you would look at the API to check on recent requests and check for failures alike. As always, feel free to add any other questions, comments, or concerns in the meantime; we're always happy to help. Please feel free to also create a feedback post at Feedback - Admin Center. That way other end-users who are looking for this functionality can also weigh in on the conversation & share their use case. 

    0
  • Elizabeth Toy

    wanted to check/confirm something... if a webhook was created by user A, and then down the line user A is no longer an agent in Zendesk, does that webhook they created still remain?

    0
  • Chris Sos
    Zendesk Product Manager

    Hi Elizabeth Toy,

    That's correct. The webhooks will remain active regardless of the creating admin's status.

    Chris

    1
  • Carlos Cardona

    Hi,

    How do I pass a "HEADER" parameter to my endpoint using the webhook?   

    The API that I am posting (PUT) requires that I pass some parameters via the HEADER and not in the JSON Body.

    0
  • Phoebe Morin
    Zendesk Customer Care

    Hi Carlos, 

    Currently, custom header for Webhook is not supported. As we do not know the remote endpoint and we have no way of knowing what it requires, what syntax is need, format and we simply have no visibility.

    What we can suggest is that you replicate toward https://hookbin.com/ to see if the payload, headers of the call and information are well received in a public and not in restricted endpoint.

     
     
    0
  • S Shatheesh

    Hi,

    Is there a way to send new ticket comment through webhook.

    Currently I have to get the ticket id and then call get api to get the comments, if comment can be sent straight away I can avoid this 2 step process

    1
  • Justin H

    Hello S Shatheesh

    I have submitted a ticket on your behalf for our support team to further investigate. You should be receiving an email shortly for this. 

    1

Please sign in to leave a comment.

Powered by Zendesk