Managing webhooks

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  • Christos

    Is it possible to manage/create webhooks via API? 

  • Jacquelyn Brewer

    Hi Chris. Yes, that's possible. Here's a link to the webhook API reference docs and the webhook developer tutorials.

  • Chaos

    it is possible to access bookmark resources in these webhooks?


  • Dave Dyson
    Zendesk Community Manager

    Hi David, bookmarks can be created, deleted, or listed via the API: API - Bookmarks

  • Joao Vieira

    The documentation available online states:

    You can use webhooks to pass information to third-party services and REST APIs that accept JSON, XML, or form-encoded content in HTTP requests. You can also use webhooks to pass URL parameters to any URL.

    Can you please explain how to pass URL parameters to any URL? As far as I can see, only the body of the webhook can be customized.

  • Chris Sos
    Zendesk Product Manager

    Hi @...,

    You can put query parameters in the URL when you're defining the webhook. These query parameters can also contain Zendesk Trigger Placeholders to dynamically fill information.

    Hope this helps,


  • Nicholas Simmons


    Is it possible to receive alerts when Failed response statuses are returned to a webhook? Possible options- forward the failed payload to a different webhook, retrieve the last X number of failures for a webhook via some api GET request, or via any other automated process? 

    Thanks in advance! 

  • Dainne Lucena
    Zendesk Customer Care

    Hi Nicholas Simmons!

    Just like targets, webhooks have no notifications for individual failures; since there's no deactivation, there are no additional notifications. To see something like this, you would look at the API to check on recent requests and check for failures alike. As always, feel free to add any other questions, comments, or concerns in the meantime; we're always happy to help. Please feel free to also create a feedback post at Feedback - Admin Center. That way other end-users who are looking for this functionality can also weigh in on the conversation & share their use case. 


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