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Answer bot support for date and number type custom field

Answered


Posted Apr 27, 2023

Answer bot needs to start supporting more types of custom fields like date, numbers and regex. It only supports text and dropdowns at the moment


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9 comments

Official

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Lisa Tam

Zendesk Product Manager

Thanks for sharing your use case. That makes sense to have validations in place to prevent end-users from entering data in the wrong format. I've captured this feedback to take into consideration. Thanks.

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Lisa Tam

Zendesk Product Manager

Hi Akash,

Thanks for sharing your feedback. Can you share more information on the problem you're wanting to solve with date, numbers and regex  custom fields where text/dropdowns can't solve? 

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Hi Lisa,

In our scenario, we request a combination of Date of Birth and other fields to authenticate our customers. We have been using the text field to accept date, but since this is a text field, user could practically type anything and ends up failing the authentication. So to avoid this and any confusions with date format, it would be better to have support for date fields within answerbot

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I would like to integrate an API call for a timetable query. In this use case, the date and time are mandatory fields. However, if the input is not validated, the API call may fail due to incorrect data.

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+1. One of our customers needs to add a regex field to the bot when asking for detalis, but it cannot be added.

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+1 for Date to be added to the Answer Bot supported field types list. We use DoB as a verification and it is a poor customer experience to have this as a text field

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+1 for date as well

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+1 we need Date field to make API-call to provide information about flight status

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Brian Kamlin

Zendesk Luminary

+1 

we have a fair amount of policies that ask a customer to wait a few more days after a package is marked as delivered or returned. 

 

When we used Ada, we were to use date calculations to take a variable date (Delivered Date for Example) then add 5 days and use that logic to help route the right content to the customer. 

Ex. Delivered date variable was yesterday (1/26/25) , so the backend calculations would take the current date (Today is 1/27) and see if that was 5 days from the delivered date. If not we could use conditions to send content based on where it falls with the Under 5 days or at/over 5 days

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