Zendesk Messaging reset chat history when start a conversation


  • Mike Petersen

    That is just what I am looking for also.

  • Praveena

    You can find this option in Messaging -> Authentication section

  • Carl

    Yes, we need the same option. 

    If we enable the [Remember History] feature, customers won't have to start over every time they close the window to provide screenshots or videos. That's what we need now.

  • alexandria.gazzillo

    I have the "Forget History" toggled on and yet my conversations do not restart 

  • Shawna James
    Community Product Feedback Specialist
    Hey all, thank you for taking the time to provide us with your feedback here and I'm sorry this post has gone unacknowledged for some time. This request has been logged for our PM team to review. For others who may be interested in this feature request, please continue add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
  • Sama Alafghani


    The options mentioned in the previous screenshots are not available in my screen.


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