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Make a trigger action can clear a Text Field
Posted Oct 06, 2023
Make a trigger action can clear a Text Field.
This is will very use full when ticket created is from closed ticket channel.
So when ticket is created via closed ticket, I can make a trigger action to set NULL the field (which is because the field has already been filled in on the parent ticket)
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5 comments
Shawna James
I want to point you in the direction of our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. If you could, we would appreciate you taking the time to update your post and utilize the template.
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the the comments below. Thank you again!
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Kirill Akimov
Hi ZdS,
You can use “__NULL__” value for clearing text fields through triggers.
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Noelle Cheng
Hi Kirill Akimov,
Do you know what value to use for clearing a NUMBER field? Thanks!
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Kirill Akimov
Hi Noelle Cheng, there is no designed by Zendesk way to clear fields, so I'm not sure if even what I suggested above is reliable solution.
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Bella
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