Roles: Add permission checkbox for enabling/disabling agents to suspend end users

3 Comments

  • Sydney Neubauer
    Zendesk Luminary

    +1 to this functionality - marking a ticket as spam, also suspends the user. If the Agent does not have the ability to suspend a user, then it should also be separate behavior when you mark a ticket as spam

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  • Shawna James
    Community Product Feedback Specialist
    Hey Ryan, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please continue to add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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  • Nook Hutasuwan

    +1 please, a lot of my agent mistakenly suspended end user and we have to retrieve all the suspended tickets

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