Provide the option to disable Request article in Knowledge

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue.

I would like the option to configure the Knowledge app and disable the ability to request an article. Based on the comments in this article, this is currently not available. 

What problem do you see this solving?

If our agents see a content gap when working a ticket, they should create the first draft of the article based on the question/issue submitted in the ticket and the solution shared with the customer. 

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business?

As we transition our team from Knowledge Capture to Knowledge, we are preparing communication and changes to the workflow. We will now have to introduce a new workflow for when agents select to request an article.  

Are you currently using a workaround to solve this problem?

We will advise not to request an article and instead create the first draft, but people will use it as it's easier to tell someone else to address the content gap. 

What would be your ideal solution to this problem? How would it work or function?

The option to configure features in the Admin Center for the Knowledge app, such as a toggle to enable the following:

• Create article 
• Request article